Privacy Policy

A legal disclaimer

Last updated: 9th July 2025

This Privacy Policy outlines how Mandy Atkins trading as Serenity Soul Therapies collects, uses, and protects your personal data. It applies to all clients, visitors to the website, and those who engage with Mandy’s services, including sound healing, soul midwifery, private care work, and related offerings.

Mandy is committed to ensuring your privacy is protected and complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Data Is Collected?

Depending on how you interact with Mandy (e.g., therapy bookings, soul midwifery, private care support), the following personal data may be collected:

Name and contact details (phone, email, address)
Date of birth
Relevant health, emotional, or wellbeing information
Emergency contact details
Notes relating to appointments, preferences, or care requirements
Payment or invoicing details (if applicable)
Website usage data via cookies (see section 6)

2. Why Is This Data Collected?

Personal data is collected for the following reasons:

To provide personalised holistic treatments
To assess the suitability of therapy or support services
To plan and deliver private care or soul midwifery support
To manage bookings and appointments
To maintain accurate and secure records
To meet legal and safeguarding responsibilities
With consent, to send occasional communications (e.g. appointment reminders, wellness updates, or service announcements)

3. Lawful Basis for Processing

Mandy processes your data under the following lawful bases:

Consent – You have given clear permission for data processing (e.g. intake forms)
Contract – Data is needed to fulfil services you have booked
Legal obligation – To comply with UK law (e.g., safeguarding or insurance requirements)
Vital interests – In rare cases, to protect someone’s life or wellbeing
Legitimate interest – To manage and improve her services appropriately

4. How Is Your Data Stored?

Client records are stored securely in paper and/or electronic format, protected by password, lock, or encrypted systems.
Only Mandy has access to these records, unless disclosure is required by law or necessary for safeguarding.
Records are retained for a minimum of 7 years (or longer where legally required for specific roles such as private care or soul midwifery).
After this time, they will be safely deleted or shredded.

5. Sharing Your Data

Your personal data will never be sold or shared with third parties for marketing purposes.

Data may only be shared:

With your consent
In a safeguarding situation or emergency
If required by law or legal proceedings
With healthcare professionals, but only with your written permission

6. Cookies and Website Analytics

This website may use cookies (small files that help analyse traffic and improve the site experience). You can manage cookie preferences via your browser settings.

Anonymous website data may be collected via services like Google Analytics to understand website use but does not identify you personally.

7. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data
Request corrections
Request deletion (where appropriate)
Withdraw consent at any time
Object to certain processing
File a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk

To exercise these rights, email: serenitysoultherapies@gmail.com

8. Children’s Data

Mandy’s services are primarily for adults. If she works with children, written parental/guardian consent will be required.

9. Contact Details

If you have questions about this privacy policy or your data, please contact:

Mandy Atkins
Email: serenitysoultherapies@gmail.com
Trading as Serenity Soul Therapies
Based in Northamptonshire, United Kingdom